Lost or Stolen Card

    A lost or stolen card can mean a lot of stress and worry. We’re here to ease your concerns and take the steps necessary to reduce your risk of financial loss and identity theft.

    To report a lost or stolen Debit or Credit Card

    Please call Member Services at 713-850-1600 or 800-392-5084 to cancel your card.

    How to request a new Card

    You can receive a new Debit card immediately by visiting the Smart Financial near to you or request that a new debit card be mailed to you. Mailed cards take 7 - 10 business days to arrive.

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