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    Changes to Smart Bill Pay - COMING SOON!

    Changes to Smart Bill Pay - COMING SOON!



    We are excited to announce that we are upgrading our Smart Bill Pay service!

    This upgrade is the first phase of several enhancements that will be coming later this year to our online channels.  Future updates will include Virtual Branch (online banking) and the Smart Mobile App. More details regarding the new online features and functionality will be announced soon!   

    As we prepare for this update, your action may be required.  Please be aware of the important information listed below:                               

    • Our current Smart Bill Pay service will be offline on July 11, 2017 and July 12, 2017.
    •  We anticipate Bill Pay being available on July 13, 2017.
    • Please DO NOT schedule any new bill payments for July 12, 2017.
    • Payments scheduled for July 11, 2017 will be sent on July 11th before the upgrade.
    • Any scheduled bill payments for July 12, 2017 will be sent to your payees on July 13, 2017.
    • To ensure timely delivery of bill payments, please update any payments that may be scheduled for July 12, 2017 to send on or before July 11, 2017.
    • eBills that were previously set up will require additional set up after the upgrade.
    • Payments to ‘individuals’ (not businesses) may require additional set up after the upgrade


    After the update is completed, Smart Bill Pay will have a new look and feel.  Our member-owners will continue to access Smart Bill Pay in the same way as always, using our online banking system, Virtual Branch, or via our Smart Mobile App. 

    If you have any questions regarding this information you may visit one of our convenient branch locations or call our Member Services team at 713-850-1600 for assistance.

     

     

     

    Frequently Asked Questions

     

    1. Will my payee information have to be set up again?
      • All existing bill payment payees will move over with the update, and will be available after the upgrade.
      • eBills that were previously set up will require additional set up after the upgrade
      • Payments to "individuals" (not businesses) may require additional set up after the upgrade.

    2. What will be different after our upgrade?
      • The look and feel of our new system will be different.
      • Payments will post to your acount before 8:30 AM on the "send on" date.
      • Payments may not be scheduled to "send on" the current day.
      • Payments can be changed or canceled when in a "scheduled" status, and until the payment shows "in process" status. Once "in process" no changes can be made.
      • eBills that were previously set up will require additional set up after the upgrade.
      • Payments to "individuals" (not businesses) may require additional set up after the upgrade.

    3. What is an eBill?
      • eBills are electronic versions of paper bills. An eBill arrives from a biller into your Smart Bill Pay account service the same way a paper bill arrives from a biller into your mailbox. Smart Bill Pay allows you to view all your eBills as well as account balances and transactions in one convenient place.

    4. How do I set up eBills?
      • To get started, please locate the payee you would like to begin receiving eBills online.
      • Choose the payee from the list of payees, if eBill is available for the payee, a "Set up eBill" or "Sign up now" will be available.  
      • Enter the necessary eBill information then save your changes. You will see a confirmation page detailing all the changes you made after saving.

    5. What do I have to do to prepare before or after the update?
      • Be aware that we will be offline on July 11, 2017 and July 12, 2017, expect to be back online on July 13, 2017.
      • You will want to set up any bill payment in advance, to avoid payments being scheduled for July 12th, during our offline period.
      • eBills that were previously set up will require additional set up after the upgrade.
      • Payments to "individuals" (not businesses) may require additional set up after the upgrade.

    6. When will the system be offline for the update?
      • We will be offline July 11th - July 12th, we anticipate being back online on July 13, 2017.

    7. Will scheduled bill payments go out as scheduled while the system is offline?
      • No payments will be sent on July 12th, during our down time.
      • Payments scheduled for July 11th will go out on the 11th.
      • All payments that are scheduled for July 12th, will be processed on July 13th.

    8. Will I able to see past payment history?
      • Smart Bill Payment activity history will reflect at least 12 months back.

    9. Will I have access to check the status of previous payments, see copies of checks?
      • Check images for past bill payments will not be available on the new system.
      • You may contact member services at 713-850-1600 for assistance regarding bill payment check copies.

    10. What will be different for BUSINESS ACCOUNT Smart Bill Pay user access?
      For our Business Account Bill Payment Users ONLY:  This upgrade will require additional action when logging on for the first time after the upgrade. Please review the following information carefully:
      • Your username for bill payment may change beginning on July 13, 2017.
      • You will receive an additional notification if your username will change.
      • All business bill pay users MUST click "Forgot Password" to reset their password when logging onto Smart Bill Pay (not on Virtual Branch) for the first time, on or after July 13, 2017.
      • The link to access Business Smart Bill Pay will NOT change, but the look and feel will be different in the new system.

    11. Need more help?
       Use our "HELP" option on the top menu for assistance with various functions and features of Smart Bill Pay

    12. View Smart Bill Pay system tutorial click here.

     

     

     


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